2018 Article - Ellen Phillips

Chattanooga Times Free Press

Ellen Phillips shares her opinions inside her column in the Chattanooga Times.

About the Pressnells: I contracted a bathroom job last year with a company (and I use that term loosely), based upon only one referral (a no-no) but mainly because its supposed mission, a heartstrings-puller, exists to hire veterans. Very long story short, the owner came out with his estimate, bringing Justin, the young man who would provide the work, primarily tiling. I wrote a rather large check for payment to a granite company, which was separate from the estimate; several days later, Justin called to report he had quit. The owner had collected double the granite cost to jingle an additional $400 in his own pocket, and Justin told this loser he wouldn't work for a dishonest person.

As my husband and I already were quite impressed with Justin from the time he had spent with us, we asked him to take on the job himself. I can't begin to list all of the adjectives that apply to this young man (anyone below 35 is "young" to me) - scrupulously honest, dedicated, professional, knowledgeable, etc. If any problem arose, he called his father, Ronnie, who's been in the contracting business for more than three decades.

Not only was my shower perfect upon completion, but both Pressnells have returned for other tasks, each met with great satisfaction. Other folks who've hired each or both have expressed (even in writing) how delighted they are with Justin and Ronnie.

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